Our telephone line is open from 08:00 each morning to deal with emergency home visit requests only. Telephone line for routine matters opens from 08:30.

The prescription line is open from 10:00 – 16:00 from Monday to Friday.

Extended Opening Hours

We offer early morning appointments (07:00 - 08:00) on Tuesday mornings and evening appointments on Tuesdays (18:30 - 19:30) at Kinson Road.

If you are unwell in the evening, overnight or at the weekend you can contact 111.

Calls to the NHS 111 service are free from both landlines and mobiles (although pay-as-you-go mobiles must have at least 1p credit).

Alternatively you can go to the Boscombe and Springbourne walk-in centre which is open from 08:00 - 20:00 Saturday and Sunday. The address is 66-68 Palmerston Road, Boscombe BH1 4JT.  Please contact the Centre on 01202 720 174 on weekends only before coming.

If you have a life threatening medical emergency please call 999.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

Self Care

Keeping a well-stocked medicine cabinet will help you with many common illnesses.

Pharmacy First

Pharmacists and their team can offer advice on how to get the most out of your medicines. They can also offer advice on common ailments such as coughs, colds, aches and pains and other health issues, such as healthy eating and giving up smoking. They can help you decide wither you need to see a doctor.

Accident & Emergency/999

If you are worried about the sudden onset of new symptoms or have suffered a serious injury or illness, then you should go to A&E or call 999 as soon as possible.

A&E departments are open 24 hours a day, 365 days a year. They are for emergencies only (i.e. a critical or life-threatening situation such as chest pain or suspected heart attack, head injury, severe loss of blood).

It is not for minor injuries or health problems nor an alternative to seeing your GP or for a `second opinion’ if you have already seen a GP.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.